The Mental Health Tribunal is an independent tribunal established by the Mental Health Act 2014.
We decide whether patients need compulsory mental health treatment.
We protect patient rights by conducting hearings to identify the least restrictive way people can receive treatment they need.
Types of hearings
- Hearings to decide if a patient must have compulsory treatment
- Hearings about whether ECT - electroconvulsive treatment (ECT) can be given to a person
- Matters relating to security patients
- Transfers of a person’s treatment to another health service
- Applications to perform neurosurgery for mental illness
That the principles and objectives of Victoria’s mental health legislation are reflected in the experience of consumers and carers.
We value lived experience and are:
Our strategic plan
Our service standards
These service standards describe the level of service we aim to deliver:
- Where a consumer requires a hearing, we will list a hearing within the legislative time requirements.
- We will notify consumers, nominated persons and other parties of hearings and Orders as soon as practicable.
- The office will be attended from 9.00 am to 5.00 pm each business day.
- Our staff will identify themselves by their preferred name when answering phone calls.
- Enquiries will be attended to promptly and the enquirer will be treated fairly, reasonably and with courtesy.
- Email enquiries to the general Tribunal email will be acknowledged on receipt and will be responded to within 2 business days. Where your request cannot be finalised within 2 business days you will be advised of the expected time frame for resolution.
- We will answer 90 per cent of telephone calls within 15 seconds. Where a voice mail message is left we will respond to that message within one business day.
- If it is not possible or appropriate to assist a person making an enquiry, we will provide referral information regarding agencies that may be able to assist.
Feedback and complaints
The Mental Health Tribunal welcomes feedback and complaints which provide us with the opportunity to monitor, review and improve our services.
You can contact us to provide feedback or make a complaint.
Find out more in our Complaints policy.